Privacy policy

General information

UAB „Rogių Šunys“ (hereinafter referred to as the Data Controller) hereby establishes the terms and conditions of personal data processing when using the website www.topdogbistro.lt managed by the Data Controller. The terms and conditions set out in the Privacy Policy apply every time you access the content and/or product provided by us, regardless of the device (computer, mobile phone, tablet, TV, etc.) you use.

Data Controller details: UAB „Rogių Šunys“
Registered address: Senovės g. 8a, Kernavė, LT-19172
Tel. +370 650 34844
E-mail: info@topdogbistro.lt
Data about the data controller is collected and stored at the Vilnius branch of the State Enterprise “Registrų centras”.

It is very important that you read the TOS carefully, because every time you visit the Data Controller's website www.topdogbistro.lt and social media account, you agree to the terms described in these TOS. If you do not agree to these terms, please do not visit our website and social media account, do not use our content and/or services.

We confirm that the Data Controller's website visitors' data will be collected in accordance with the requirements of the applicable legal acts of the European Union and the Republic of Lithuania and the instructions of the controlling authorities. All reasonable technical and administrative measures are applied to protect the data we collect about website visitors from loss, unauthorized use and modification. The Data Controller's employees are committed in writing not to disclose or distribute information received at the workplace, including information about website visitors, to third parties.

Persons under the age of 16 may not provide any personal data through our website and social media accounts. If you are a person under the age of 16, you must obtain the consent of your parents or other legal guardians and provide it to us before providing personal information.
The terms used in the Rules shall be understood as they are defined in the General Data Protection Regulation No. 2016/679 (EU).

What information do we collect about you?

Information provided directly by you

The www.topdogbistro.lt website and social media accounts allow you to provide information directly to us. The website also allows registered members to order products. In order for you to register, we ask you to provide certain information about yourself (name, surname, email address, phone number, address) so that we can create your account.
If you order products from us, please provide your name and surname, email address, phone number, delivery address so that we can fulfill your order.

Information about how you use our websites
In addition to the information you provide, we collect information about how you use our websites. For example, we may collect the following information:
Device information, i.e., IP address, operating system version, and settings of the device you use to access content/products.
Login information, i.e., the time and duration of your session, the terms of the queries you enter on our websites, and any information stored in cookies that we have set on your device (the cookie policy is provided below).
Location information, i.e., your device’s GPS signal or information about nearby WiFi access points and cell towers, which may be transmitted to us when you use content on our websites.

Information from Third Party Sources
We may obtain information about you from public and commercial sources (to the extent permitted by applicable law) and combine it with other information we receive from or about you. We may also obtain information about you from third party social media services when you log in to them, for example, through TOP DOG BISTRO accounts on Facebook or Instagram.

Other information we collect
We may also collect information about you, your device or your use of our website content with your consent.
You may choose not to provide us with certain information (e.g. information requested when registering or shopping at www.topdogbistro.lt online store), but in this case you may not be allowed to use the online shopping service we offer.

How do we use your information?
We may use the information we collect for the following purposes:
To register you to use our online shopping service.
To send you information related to your order only – order confirmation, information about changes in order status.
To pay for your shopping cart through a selected external payment service provider.
To send content (e.g. newsletters) on relevant topics.*
For marketing purposes*, e.g. to provide personalized advertisements and sponsored content and to send notifications about promotions, to evaluate and analyze our market, customers, products and services (including collecting your opinions on products and services and organizing customer surveys). 

To learn how people use our online services so that we can improve them and create new content, products and services.
To organize free lotteries, competitions, games or promotions, as permitted by law.*
In other ways with your consent.*
*Please note that you have the right to object or withdraw your consent to the processing of your data for the purposes indicated above, marked with an asterisk, at any time.
We may publicly publish the information collected during various lotteries, competitions, games or promotions on websites and/or social media accounts managed by UAB “Rogių Šunys”, for example, we may publish the names and surnames of the winners, and the competition entries of the participants.

Who do we disclose your information to?
We will disclose your information to the following entities:
Companies that provide services at our request, such as courier services, if the order delivery services are provided directly by them, banks/companies that help with payment transactions. The ability of these companies to use your information is limited; they cannot use this information for purposes other than providing services to us;
Companies that help organize competitions/games/promotions, such as advertising agencies, marketing agencies. The ability of these companies to use your information is limited; they cannot use this information for purposes other than providing services to us.
To other parties, when required by law or when necessary to protect the information society services we provide.

Cases when we may disclose your information to other parties:
To comply with the law or in response to a mandatory legal process (e.g., upon receipt of a lawful order or search warrant or other court order).
To confirm the legality of our actions.
To protect the rights, property or security of the Data Controller's company.
We may disclose your information to a related third party in the event of a merger, transfer or bankruptcy.
Otherwise, with your consent or at your lawful request.

What do we do to protect your information?
We have implemented reasonable and appropriate physical and technical measures to protect the information we collect for the purposes of providing the content/services. However, please remember that while we take reasonable steps to protect your information, no website, online transaction, computer system or wireless connection is completely secure.
We will retain your information for 3 years after the date you last used our services or content. After this period, the data will be deleted in a way that makes it impossible to reproduce it.

Your rights
A data subject whose data is processed by the Data Controller has the following rights:
To know (be informed) about the processing of their data (right to know).
To become familiar with their data and how they are processed (right to access).
To demand that incomplete personal data of a person be corrected or, taking into account the purposes of personal data processing, supplemented (right to rectification).
To destroy their data or to suspend their data processing actions (except for storage) (right to destroy and right to be forgotten).
Has the right to demand that the Data Controller restrict the processing of personal data of a person on one of the legitimate grounds (right to restrict).
Has the right to data portability (right to portability).
The Data Controller may not create conditions for data subjects to exercise the above rights when, in cases provided for by law, it is necessary to ensure the prevention, investigation and detection of crimes, violations of official or professional ethics, as well as the protection of the rights and freedoms of the data subject or other persons.

Third-party websites, services and products on our websites
The Data Controller's website or social media accounts may contain third-party banners, links to their websites and services, which the Data Controller does not control. The Data Controller is not responsible for the security and privacy of information collected by third parties. You should be careful and read the privacy policies applicable to third-party websites and services that you use.

Cookies, signals and Similar Technologies
In these TOS, we use the term “cookies” to describe cookies and other similar technologies, such as pixel tags, web beacons, and clear GIFs.
Google Analytics
1. Used to improve the speed of browsing the website.
Data used: Domain hash code, unique identifier, time and date of the first customer visit, time and date of the previous customer visit, time and date of the current customer visit, number of sessions. Time/date information is stored in UNIX time format.
Retention time - end of browser session
2. Identifies customers and sessions. Purpose - tracking and analyzing unique sessions.
Data used: Domain hash code, unique identifier, time and date of the first customer visit, time and date of the previous customer visit, time and date of the current customer visit, number of sessions. Time/date information is stored in UNIX time format.
Retention period - 2 years. 

3. Identifies new sessions/new visits. Purpose - analysis of the growth of the number of new customers.
Data used: Domain hash code, number of pages viewed during the current session, clicks on redirect links, time and date of the current customer's visit. Time/date information is stored in UNIX time format
Retention time - 30 min.
4. Identifies whether this is a new customer session/visit. Purpose - analysis of the growth of the number of new customers.
Data used: Domain hash code, number of pages viewed during the current session, clicks on redirect links, time and date of the current customer's visit. Time/date information is stored in UNIX time format
Retention time - end of browser session.
5. Stores the source that shows how the customer reached the website. Purpose - analysis of the discoverability of the store.
Data used: Domain hash code, time when cookie was saved, number of sessions, campaign number, campaign source/name/medium (if organic traffic source), campaign terms.
Storage period - 6 months.

6. Used to store visitor-level custom variable data.
Data used: Domain hash, number of pages viewed during the current session, clicks on referring links, time and date of the current customer visit. Time/date information is stored in UNIX time format
Expiry time - end of browser session.
Google.com
1. Used by Google AdWords to re-engage visitors based on visitors' online behavior across all websites.
Data used: Shopping behavior during browsing.
Expiry time - end of browser session
2. Display relevant advertising in the search engine to visitors who have visited the website.
Data used: Time and date of customer visit, number of sessions. Unique customer ID, browsing information.
Expiry time - end of browser session
Sid_key

Records information about the user's session to identify that user when performing other actions on the website. Used for session management

Data used: Session ID.
Retention time - end of browser session.
Tawk.to
These are cookies of the website's chat system Tawk.to, which are used to identify the visitor. All communication between foodout.lt and the visitor is protected by 128-bit SSL, all data is stored on encrypted servers. The chat log may be saved in order to provide a higher quality support service to the visitor.

Use of cookies
When you visit the Data Controller's websites, we want to provide you with content and functions that are tailored to your needs. This requires cookies. These are small pieces of information stored in your web browser. They help the Data Controller recognize you as a previous visitor to a particular website, save your website visit history and customize the content accordingly. Cookies also help ensure the smooth operation of websites, allow us to monitor the duration and frequency of website visits and collect statistical information about the number of website visitors. By analyzing this data, we can improve our websites and make them more convenient for you to use. Some examples of the use of cookies:
Cookies allow us to recognize you as a user, so that we do not have to collect repetitive information in the future;
Cookies allow us to recognize how many unique users are browsing the website at the same time, which helps ensure its smooth and fast operation;
Cookies allow us to analyze the information collected about unique users' browsing, which helps us adapt the website to your needs.

The cookies used on our websites can be grouped into the following types:
Necessary cookies are strictly necessary for the relevant website to perform its basic functions. These cookies allow you to navigate the website and use the features you have requested, such as providing access to secure areas of the website. Without these cookies, we would not be able to provide the services that make this website work.
Performance cookies collect anonymous information about how visitors use the website. By providing information about the areas visited, the time spent on the website and any problems encountered, such as error messages, these cookies help us understand how visitors behave on the website. This information helps us to improve the performance of the website.
Functionality cookies enhance your experience on the website. For example, these cookies may remember information such as your username. These cookies may be used to provide services you have requested, such as viewing your shopping cart, commenting on a blog or using third-party services such as social media features.

The following data is collected using cookies:
When administering websites and diagnosing server problems, we may use the IP addresses of visitors' computers. An IP address is a unique code that identifies a computer on networks. It can be used to identify a visitor and collect various demographic information. This is done by the administrators of the vast majority of web servers.
Using cookies, we collect data about the use of services. The types of cookies used on our websites are indicated above.
When purchasing goods in the www.topdogbistro.lt store, we collect data that is necessary for the proper execution of the order, such as name, surname, e-mail, telephone, address.

How to manage and delete cookies
When you use a browser to access content we provide, you can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so if you are unsure how to change your cookie settings, please consult your browser's help menu. Your device's operating system may have additional cookie controls. If you do not want information to be collected through cookies, most browsers have a simple procedure that allows you to opt out of cookies. To learn more about how to manage cookies, please visit: http://www.allaboutcookies.org/manage-cookies/.
However, please note that some services may be designed to work only with cookies, and if you disable them, you will no longer be able to use them or certain parts of them.

Other information related to the use of cookies
In addition to the cookies used by the Data Controller, our websites allow certain third parties to set and access cookies on your computer. In such cases, the privacy policies of third parties apply to the use of cookies.
*Please note that Facebook accounts managed by UAB “Rogių Šunys” are subject to the Facebook cookie policy.

Contact us
If you have noticed a discrepancy in these Terms of Use, a security breach on our websites or have any other questions, please contact us in one of the ways convenient for you:
By mail: UAB Rogių Šunys, Senovės g.8a, Kernavė
By phone: +370 650 34844
By email: info@topdogbistro.lt

Data Protection Officer: Laimonas Daujotas, e-mail: laimonas@rogiusunys.lt

Final Provisions
These TOU are reviewed at least once every two years. When we update the TOU, we will inform you of, in our opinion, material changes by posting a notice on a specific website or social media account. If you access or use our content and/or services after the publication of such notice, we will assume that you agree to the new requirements specified in the update. The latest version of the TOU is always available here https://www.topdogbistro.lt/lt/privatumo-politika/

TOU was written on 2018 m. May. 25 d.